Frequently Asked Questions
Everything you need to know about your Concept Kart experience.
What is the standard delivery timeline for my order?
We typically process orders within 24 hours. Depending on your location, delivery usually takes 3 to 5 business days for metro cities and 5 to 7 business days for other regions.
Are all products sold on Concept Kart authentic?
Yes, we pride ourselves on offering 100% genuine products. We source directly from authorized distributors and manufacturers to ensure you receive high-quality electronic gear.
What is your return policy for electronic items?
We offer a 7-day return policy for products that are received in damaged condition or have manufacturing defects. Please ensure the original packaging and accessories are intact.
Does my purchase come with a warranty?
Most of our products come with a standard manufacturer's warranty. The specific duration and terms vary by brand and are mentioned on the individual product pages.
Which payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link and AWB number to monitor your package in real-time.